Once again, I have reaffirmed the fact that Easy CGI has the stupidity market cornered to the point of monopoly. For the record, they were bought out by a room full of geniuses (EIG) in October of 2008. What once was great, turned disastrous post buy out. Also for the record, since Oct. 2008, they have completely destroyed dozens of accounts of mine, to which I have been slowly but surely moving those accounts to other hosts. If fact, for most of these sites I would even now settle for a bad web host, because that would be an extreme upgrade from EasyCgi.
I simply must share this latest support thread. I assure you, every ounce of this is true. The transparency of stupidity is simply astounding.
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06/18/2009 1:44 PM EDT Ticket Created
06/18/2009 1:44 PM EDT Matt Murph contacted EasyCGI
Subject: Site Down
Comment: Why is this site down?
06/18/2009 4:57 PM EDT EasyCGI contacted Matt Murph
Comment:
Hello ,
Thank you for contacting us. I apologize for the inconvenience that may have caused you.
I checked your website and I verified that the website is not loading. Did you make changes on your domain name smh.shoppas.com DNS settings or name servers? When was the last time this website is up?
If you have any further questions, please don't hesitate to contact us through the support console in the control panel.
We are available 24x7.
Thank you,
Customer Support
06/18/2009 5:56 PM EDT Matt Murph contacted EasyCGI
Comment:
No, not to my knowledge, in fact if I ping smh.shoppas.com it resolves to your IP address. What's going on?
06/19/2009 3:52 PM EDT EasyCGI contacted Matt Murph
Comment:
Hi,
I did a whois and I noticed that the name servers are not pointing to us.Did you tried to contact your domain registrar if they did something on your domain? The name server should be pointing to ns1.easycgi.com and ns2.easycgi.com.Right now it currently pointing to cbru.br.ns.els-gms.att.net and cmtu.mt.ns.els-gms.att.net.And I think that is the reason why your website is not loading.
Thank you
Technical Support
06/19/2009 3:57 PM EDT Matt Murph contacted EasyCGI
Comment:
NO, the name servers do reside elsewhere, but there are ample DNS records so the SMH sub-domain routes to this account as it always has. You can ping smh.shoppas.com for confirmation.
06/19/2009 5:09 PM EDT EasyCGI contacted Matt Murph
Subject:
Comment:
Hi,
Yes, I just verified that your sub domain is pointing to 66.96.143.169.And with this, I decided that this issue should be escalated to a higher level of support. We need to investigate on this IP address 66.96.143.169. And I also verified that you have lot of account with us. Please give us at least 12 - 24 hours for this.
Thank you
Technical Support
06/19/2009 6:41 PM EDT Updated Ticket: Work in Progress
06/19/2009 6:44 PM EDT Resolved
06/19/2009 6:46 PM EDT EasyCGI contacted Matt Murph (Resolved)
Comment:
Hello,
I am writing in regards to your ticket # 6104796.
I noticed that the domain name 'smh.shoppas.com' is available for registration. If you wish to register the domain 'smh.shoppas.com', then please get back to us with the following information so that we can register the domain in your account.
Contact Information
First Name:
Last Name:
Organization Name:
Street Address:
City:
State:
Country:
Postal Code:
Phone Number:
Fax Number:
E-mail address:
Username:
Domain name:
Please update the Support Console with the requested information, so that we can assist you further.
Sincerely,
Domain Registrar Specialist
06/20/2009 10:38 AM EDT Matt Murph contacted EasyCGI
Comment:
First off, you do not REGISTER sub domains. The top level domain "shoppas.com" is registered until 2019, and the sub-domain resolves to YOUR ip address on this hosting account. So please stop asking questions and start fixing problems. The site has been down since Wednesday. See for yourself... you can PING "smh.shoppas.com" and it resolves to your server. The account is up to date and paid for. Please bring this site back up!
End thread
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Now, I just called them (6/22/2009 11:30 AM EDT) to recap the ridiculousness noted above, only to find out they moved the site and did not feel like telling anyone. So not only did I get an array of ignorant support reps, and even a comment from a Domain Registrar Specialist, who very obviously is far from Specialist status, they were just fresh out of ideas on a very basic issue. And please not the time stamps. At times they waited nearly 24 hours to respond with more stupidity.
I had more than 40 accounts with them before the Oct 2008 buy out… now I am down to just under 20, all of which will be migrated off their platform when time permits. And hats off to the new parent company, EIG (Endurance International Group). They really have done a superb job turning a great hosting company into trash. Just check out ( http://www.easycgireviews.com/ ), 1 positive and 62 negative reviews at the time of this posting. Unbelievable.